Privacy Policy
Last Updated: January 1, 2025
At ÉLÉVÉ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By using our services, you agree to the collection and use of information in accordance with this policy.
INFORMATION WE COLLECT
PERSONAL INFORMATION
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through our payment partners)
ACCOUNT INFORMATION
If you sign in using Google or Facebook, we receive your name, email address, and profile picture from these services. We do not store your social media passwords.
AUTOMATICALLY COLLECTED INFORMATION
When you visit our website, we automatically collect:
- Device information (browser type, operating system)
- IP address
- Pages visited and time spent on our site
- Referring website
HOW WE USE YOUR INFORMATION
ORDER PROCESSING
To process and fulfill your orders, send order confirmations, and provide shipping updates.
CUSTOMER SUPPORT
To respond to your inquiries, provide customer service, and resolve any issues.
COMMUNICATION
To send you updates about your orders, and with your consent, promotional materials and newsletters.
IMPROVEMENT
To analyze usage patterns and improve our website, products, and services.
LEGAL COMPLIANCE
To comply with legal obligations and protect our rights.
DATA SHARING & DISCLOSURE
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors, shipping partners, and analytics providers who help us operate our business
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or acquisition of our business
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure HTTPS encryption for all data transmission
- Secure authentication through trusted providers (Google, Facebook)
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
YOUR RIGHTS
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Withdraw Consent: Opt-out of marketing communications at any time
To exercise these rights, please visit our Data Deletion page or contact us directly.
COOKIES & TRACKING
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences
- Analyze website traffic and usage
- Improve our services
You can manage cookie preferences through your browser settings.
THIRD-PARTY SERVICES
Our website integrates with third-party services that have their own privacy policies:
- Google (Authentication)
- Facebook (Authentication)
- Payment processors (Razorpay)
- Firebase (Authentication services)
We encourage you to review their privacy policies.
CHILDREN'S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
Email: hello@eleve-style.com
WhatsApp: +91 9876543210
Instagram: @eleve.style
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